Flood Alert from Scottish Water

In response to the amber weather warning which has been issued covering the North-East and part of Tayside over Saturday evening and Sunday morning, Scottish Water is making preparations to enable us to respond as quickly as possible if customers are impacted by flooding. As Fife is on the periphery of this weather forecast we are including you in this advisory information which we hope is useful to you in the communities that you serve.

During periods of very heavy rainfall, drainage systems – including sewers, culverted watercourse and road drains – may be temporarily unable to cope with the volume of surface water they receive in a short period from land, buildings, footpaths and roadways, resulting in flooding from our sewer networks.

While the rapid effects of storms across a wide area present a significant challenge to our frontline teams and our emergency response partners, we are preparing in order to be able to assist customers as quickly as we can if flooding occurs. Scottish Water will attend and support clean-up for customers after sewer flooding is reported to us, prioritising the severest cases where customers are impacted within their homes. We would encourage your constituents to contact our 24/7 customer service centre via our online reporting portal or on 0800 077 8778 to report flooding and request assistance. We work closely with local authorities who have responsibilities for road drainage, as well as for river and tidal flooding.

If you are receiving contact from residents regarding any storm-related sewer flooding in your area, there is a lot of useful information on our website, including details to help any affected customers contact Scottish Water directly – see https://www.scottishwater.co.uk/in-your-area/service-updates/flash-flooding-alert . 

Up to date Flood Alerts and Warning can be found on the Floodline Scotland website atwww.floodlinescotland.org.uk/flood-updates.

We will continue to monitor weather systems and alerts to ensure our customer response teams are ready to respond as quickly as possible to flooding events.

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